Sykes Enterprises, Incorporated Announces New Call Center to Maintain Pace with Growth

TAMPA, September 11, 1998 – Sykes Enterprises, Incorporated (“Sykes”) (Nasdaq:SYKE), a world leader in providing integrated business services to the information technology industry, today announced that it will begin the construction of a technical support call center in Milton Freewater, OR. The 42,500 square foot facility will add an additional 432 seats on a single shift basis to its 10 other domestic and 11 international centers.

“We are both excited and pleased to announce continued dramatic growth in our technical support business, particularly here in the U.S.,” stated John H. Sykes, President, CEO and Chairman of Sykes. “As is our tradition, we do not speculatively build call centers without adequate business backlog to immediately utilize them. Even though we just completed our 10th center in Manhattan, KS, our capacity to receive additional awarded outsourced technical work has once again approached the point where it warrants the opening of another call center as quickly as possible.”

Sykes added, “We couldn’t be happier with our beginning partnership with the people of Milton Freewater. The leadership of the community has offered us a warm invitation consistent with those of our other 10 domestic centers and continuing our commitment to the rural American strategy.”

Bill Elliott, City Manager of Milton Freewater, commented, “We are extremely excited to have Sykes come to our community. We look forward to a long and fruitful relationship.”

The center, scheduled for completion during the first quarter 1999, will be Sykes’ second technical call support center in OR, joining an existing facility in Klamath Falls, OR. It will be built according to the typical standards of a Sykes call center, featuring 432 work stations on a single shift basis.

“We’re proud of the people of Milton Freewater for doing what it took to secure their economic future,” stated Bill Scott, Director of the Oregon Economic Development Department. “We are tremendously pleased with the relationship we have with Sykes in Klamath Falls, and we know that relationship will only continue to strengthen with the company’s presence in Milton Freewater,” he added.

“We have never before announced the addition of another call center so soon after having just brought one on line,” Sykes commented. “Due to the continued growth in the PC market, we are experiencing significant requirements for solutions we provide to our clients. It remains our mission to not simply deliver solutions worldwide, but to deliver real value; anytime, anywhere, in any language. In this way, we will continue to enhance shareholder value and provide the highest quality support to our customers and their customers across the globe.”

Sykes is an information technology company that provides a full complement of outsourcing services to companies worldwide. With more than 6,500 employees, Sykes provides information support services at all stages in the life cycle of its clients’ products and services – from initial development to documentation and localization to customer product services and end-user support. Sykes, based in Tampa, currently operates 10 domestic technical call centers, 11 international centers and 20 offices throughout the U.S., Europe, Africa and The Philippines. Visit the Sykes web site at http://www.sykes.com.

The statements contained in this press release that are not purely historical, including statements regarding Sykes’ objectives, expectations, hopes, intentions, beliefs or strategies regarding the future, are “forward-looking” statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Act of 1934. It is important to note that Sykes’ actual results could differ materially from those in such forward-looking statements, and undue reliance should not be placed on such statements. Among the important factors that could cause such actual results to differ materially are: construction delays; failure to successfully implement acquisition strategy; difficulties in managing growth; rapid technological change; loss of a significant customer; risks inherent in conducting business abroad; changes in legislation; fluctuations in business conditions and the economy; Sykes’ ability to attract and retain key management personnel; and the risk factors listed from time to time in Sykes’ registration statements and reports as filed with the Securities and Exchange commission. All forward-looking statements included in this press release are made as of the date hereof, and Sykes undertakes no obligation to update any such forward-looking statements.