Sykes Enterprises, Incorporated Announces Second Technical Support Call Center in Oklahoma

TAMPA, September 17, 1998 – Sykes Enterprises, Incorporated (“Sykes”) (Nasdaq:SYKE), a world leader in providing integrated business services to the information technology industry, today announced that it will build yet another U.S. technical support call center, locating this center in Ada, OK. The state-of-the-art facility represents Sykes’ second such center in OK having operated a facility in Ponca City since 1996. The company’s continued growth marks the third such announcement of a domestic call center in 1998. Based upon past experiences, three domestic call centers when operating at capacity would generate approximately $50 million in annualized revenues for the company. The company has experienced various time periods over which its new facilities have reached capacity.

John Sykes, President and Chief Executive Officer stated, “We are enthused by the amount of activity and organic growth we continue to enjoy from both existing clients and relatively new customers for the demand for our support services. Ada provided us the ability to respond quickly to such demand. Governor Keating and his professional staff are to be commended for their efforts in helping our company grow and become a larger employer in OK. He was instrumental in bringing us back to OK for an additional call center and specifically to Ada. The Governor, Mayor Bearden and other elected officials and economic development individuals put a lot of hard work into this, and it is a testament to their actions and “can do” spirit that we will call Ada home in 1999.”

“Ada now represents our 14th location in the U.S.,” Sykes stated. “When construction on our latest two facilities is completed and added to our eleven international facilities, we will have approximately 7,700 call center seats worldwide. In addition, to accommodate service requirements during the construction periods, temporary facilities totaling approximately 500 seats are in the process of being obtained.”

The Honorable Frank Keating, Governor of Oklahoma, commented, “I am thrilled that Sykes has chosen another Oklahoma community to continue its domestic expansion with this state-of-the-art technical support call center. Sykes has become one of Oklahoma’s outstanding corporate citizens and I am honored to welcome the company to Ada. I appreciate Sykes’ confidence in Oklahoma.”

Sid Bearden, Mayor of Ada, stated, “We have a great appreciation for all the efforts made on our behalf by Governor Keating, Congressman Wes Watkins and David Hathcoat, our City Manager, in particular. We’re humbled and pleased to have a company like Sykes as a part of our community and will continue to do what it takes to assure a ‘win-win’ relationship. Most of all, we’re grateful to have Sykes for a neighbor here in Ada.”

Sykes is an information technology company that provides a full complement of outsourcing services to companies worldwide. With more than 7,400 employees, Sykes provides information support services at all stages in the life cycle of its clients’ products and services – from initial development to documentation and localization to customer product services and end-user support. Sykes, based in Tampa, currently operates 12 domestic technical call centers, with 2 domestic centers currently under construction, 11 international centers and 20 offices throughout the U.S., Europe, Africa and The Philippines. Visit the Sykes web site at http://www.sykes.com.

The statements contained in this press release that are not purely historical, including statements regarding Sykes’ objectives, expectations, hopes, intentions, beliefs or strategies regarding the future, are “forward-looking” statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Act of 1934. It is important to note that Sykes’ actual results could differ materially from those in such forward-looking statements, and undue reliance should not be placed on such statements. Among the important factors that could cause such actual results to differ materially are: construction delays; failure to successfully implement acquisition strategy; difficulties in managing growth; rapid technological change; loss of a significant customer; risks inherent in conducting business abroad; changes in legislation; fluctuations in business conditions and the economy; Sykes’ ability to attract and retain key management personnel; and the risk factors listed from time to time in Sykes’ registration statements and reports as filed with the Securities and Exchange commission. All forward-looking statements included in this press release are made as of the date hereof, and Sykes undertakes no obligation to update any such forward-looking statements.