Sykes Enterprises, Incorporated Identifies Location For Previously Announced Call Center

TAMPA, November 3, 1999 – Sykes Enterprises, Incorporated (“Sykes”) (Nasdaq: SYKE), a global leader in providing vertically integrated, technology-based solutions worldwide, today identified Virginia, Minnesota as the location of a previously announced call center. The new 42,500 square feet, state-of-the-art facility is the Company’s 19th U.S. call center and first presence in the state of Minnesota.

The Company recently announced the addition of three technical support centers including the Minnesota facility, a third facility in Kentucky and another still in the final stages of agreement. Each center will add the capacity of 432 seats on a single shift. During 1999, Sykes has announced, opened or significantly expanded 16 technical call centers. To date, the Company has added more than 5,600 new seats to its seating capacity, bringing the Company’s total seating capacity to approximately 12,600 seats worldwide.

“The addition of a call center in Virginia, Minnesota is an excellent opportunity for Sykes as we continue to meet the increasing client demands for technical support,” stated David Grimes, President and COO of Sykes Enterprises, Incorporated. “We are pleased to build our relationships with various Minnesota agencies in order to further our commitment to rural-America communities.”

The Honorable Jesse Ventura, Governor of Minnesota, stated, “I am proud to welcome this progressive, high-tech company into Minnesota. It ties in well with the technology initiatives currently underway in northeastern Minnesota and throughout the state.”

Sykes, with approximately 12,000 employees, is a global leader in providing vertically integrated, technology-based solutions worldwide. By utilizing its IT support centers and e-business platform, Sykes is able to provide traditional and e-commerce services at all stages in the life cycle of its clients’ products and services, including initial development, documentation and localization, customer product services and end-user support. Sykes, headquartered in Tampa, Fla., currently operates 37 technical call centers (with five to be under construction), nine e-commerce centers and 25 offices throughout the United States, Canada, Europe, Africa, Central America and the Philippines. SHPS, Incorporated, a wholly owned subsidiary based in Louisville, KY., provides on-line clinical managed care services, medical protocol products and employee benefit administration and support services. Visit the Sykes web site at http://www.sykes.com.

The statements contained in this press release that are not purely historical, including statements regarding Sykes’ objectives, expectations, hopes, intentions, beliefs or strategies regarding the future, are “forward-looking” statements within the meaning of Section 27A of the Securities Exchange Act of 1933 and Section 21E of the Securities Exchange Act of 1934. It is important to note that Sykes’ actual results could differ materially from those in such forward-looking statements, and undue reliance should not be placed on such statements. Among the important factors that could cause such actual results to differ materially are: • construction delays of new call centers; • failure to successfully implement its acquisition strategy; • difficulties in managing growth; • rapid technological change; • loss of a significant customer; • risks inherent in conducting business abroad; • changes in legislation; • fluctuations in business conditions and the economy; • Sykes’ ability to attract and retain key management personnel; • and the risk factors listed from time to time in Sykes’ registration statements and reports as filed with the Securities Exchange Commission. All forward-looking statements included in this press release are made as of the date hereof, and Sykes undertakes no obligation to update any such forward-looking statements.