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News: Call Centers

Sykes Announces Expansion of Customer Care Business in the Technology and Communications Industries

New Business to Utilize Available Capacity, Adding 1,200 Customer Care Agents Sykes Reaffirms Its Third Quarter Business Outlook TAMPA, Fla.–(BUSINESS WIRE)–Oct. 18, 2001–Sykes Enterprises, Incorporated (Nasdaq:SYKE), a global leader in

News: Customer Service

Customer Service: What Consumers Want

eMarketer 24 August 2001 According to an August 2001 study commissioned by WorldCom and executed by Modalis Research Technologies [ http://www.modalis.com/ ], 90% of US consumers have used the telephone