Sykes Enterprises, Incorporated Names Charles E. Sykes Chief Operating Officer

TAMPA, Fla.–(BUSINESS WIRE)–July 3, 2003–Sykes Enterprises, Incorporated (“Sykes” or the “Company”) (Nasdaq:SYKE), a global leader in providing outsourced customer management solutions and services, today announced the appointment of Charles E. (“Chuck”) Sykes, formerly Sykes’ General Manager of the Americas, to Chief Operating Officer of Sykes’ global operations effective immediately.

As Chief Operating Officer, Chuck Sykes will direct the development and execution of the Company’s extensive portfolio of service offerings and manage the organization’s two operating segments, the Americas and EMEA (Europe, Middle East and Africa). Additionally, Mr. Sykes will manage the sales and marketing initiatives worldwide, driving to expand Sykes’ vertical market presence, while ensuring a high level of customer satisfaction across all regions.

Chuck Sykes has over 16 years of experience at Sykes in all facets of the business, including operations support, sales and marketing. He has been instrumental in the reorganization of the Company’s Sales and Client Services operations in the last two years, leading a successful effort of client growth and diversification. Mr. Sykes has also played a key role in the recent growth and strategic development of the Company’s offshore operations, including Costa Rica, the Philippines and India. Mr. Sykes is a graduate of North Carolina State University where he earned a Bachelor of Science in Mechanical Engineering.

John H. Sykes, Chairman and Chief Executive Officer of Sykes Enterprises, stated: “Chuck’s proven success in developing our Sales and Client Services organizations, have contributed to continued growth and expansion in new geographic and vertical markets. In his new role, Chuck will have responsibility of both the domestic and international operations, providing tremendous value and leadership in executing our global strategy.”

The Company’s finance, information technology and human resources functions will continue to report to John H. Sykes. Mr. John Sykes founded the Company in 1977 and will continue to serve as Chief Executive Officer for an anticipated two more years. During this time, Sykes’ Board of Directors will evaluate chief executive officer successor candidates both internally and externally to the organization.

About Sykes Enterprises, Incorporated

Sykes is a global leader in providing customer management solutions and services to Fortune 1000 companies primarily in the technology, consumer, communications, financial services, and the transportation and leisure industries. Sykes specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on technical support and customer service. Utilizing Sykes’ integrated onshore/offshore global delivery model, Sykes provides its services through multiple communication channels encompassing phone, e-mail, web, and chat. Sykes complements its customer support outsourcing services with technical staffing and fulfillment services – delivering solutions that are customized to meet each company’s unique customer management needs. Headquartered in Tampa, Florida, Sykes operates 42 customer support centers with operations throughout the United States, Canada, Europe, Latin America, Asia and Africa. For additional information please visit http://www.sykes.com.