Sykes’ Entry Into El Salvador Expands Global Footprint

TAMPA, Fla., Dec 4, 2003 (BUSINESS WIRE) — Sykes Enterprises, Incorporated (“Sykes” or the “Company”) (Nasdaq:SYKE), a global leader in providing outsourced customer management solutions and services, today announced at a press conference that it plans to expand its global footprint with a new contact center in El Salvador. The new center is part of SYKES’ on-going business strategy of addressing its clients’ needs for a high-value, cost-effective solution that leverages SYKES’ global footprint while maintaining the Company’s competitive position.

“We are pleased to announce our expansion into El Salvador, a country with an extraordinary culture of industrious and hard-working people,” commented John H. Sykes, Chairman and CEO of SYKES. “This expansion will be mutually beneficial for both the people of El Salvador and SYKES’ clients by adding an additional link to SYKES’ already expansive global footprint.”

The SYKES’ wholly owned operation in San Salvador, El Salvador will initially be built to provide approximately 400 seats, with the potential to more than double those seats in the near future. Plans are to develop the new center to support multi-lingual customer care solutions. The expansion in SYKES global footprint will provide another high value, cost-effective, near-shore option to global clients who are looking to offshore markets for a blended customer support solution.

About Sykes Enterprises, Incorporated

Sykes is a global leader in providing customer management solutions and services to Fortune 1000 companies primarily in the technology, consumer, communications, financial services, and the transportation and leisure industries. Sykes specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service. Utilizing Sykes’ integrated onshore/offshore global delivery model, Sykes provides its services through multiple communication channels encompassing phone, e-mail, web, and chat. Sykes complements its customer support outsourcing services with technical staffing and fulfillment services – delivering solutions that are customized to meet each company’s unique customer management needs. Headquartered in Tampa, Florida, Sykes operates 42 customer support centers with operations throughout the United States, Canada, Europe, Latin America, Asia and Africa. For additional information please visit http://www.sykes.com.

Forward-Looking Statements

This press release may contain “forward-looking statements,” including Sykes’ estimates of future business outlook, prospects or financial results, statements regarding Sykes’ objectives, expectations, intentions, beliefs or strategies, or statements containing words such as “believe,” “estimate,” “project,” “expect,” “intend,” “may,” “anticipate,” “plans,” “seeks,” or similar expressions. In addition, we may make other written or oral statements, which constitute forward-looking statements, from time to time. It is important to note that Sykes’ actual results could differ materially from those in such forward-looking statements, and undue reliance should not be placed on such statements. Among the important factors that could cause such actual results to differ materially are (i) the timing of significant orders for Sykes’ products and services, (ii) variations in the terms and the elements of services offered under Sykes’ standardized contract including those for future bundled service

offerings, (iii) changes in applicable accounting principles or interpretations of such principles, (iv) difficulties or delays in implementing Sykes’ bundled service offerings, (v) failure to achieve sales, marketing and other objectives, (vi) construction delays or higher than anticipated development costs in connection with new technical and customer support centers, (vii) delays in the Company’s ability to develop new products and services and market acceptance of new products and services, (viii) rapid technological change, (ix) loss, addition or fluctuation in business levels with significant clients, (x)political, economic and market risks inherent in conducting business abroad, (xi) currency fluctuations, (xii) fluctuations in business conditions and the economy, (xiii) Sykes’ ability to attract and retain key management personnel, (xiv) Sykes’ ability to continue the growth of its support service revenues through additional technical and customer service centers, (xv) Sykes’ ability to further penetrate into vertically integrated markets, (xvi) Sykes’ ability to expand its global presence through strategic alliances and selective acquisitions, (xvii) Sykes’ ability to continue to establish a competitive advantage through sophisticated technological capabilities, (xviii) the ultimate outcome of any lawsuits, (xix) Sykes’ ability to recognize deferred revenue through delivery of products or satisfactory performance of services, (xx) Sykes’ dependence on trends toward outsourcing, (xxi) risk of emergency interruption of technical and customer support center operations, (xxii) the existence of substantial competition, (xxiii) the early termination of contracts by clients; and (xxiv) other important factors which are identified in our most recent Annual Report on Form 10-K, including factors identified under the headings “Business” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations.” All forward-looking statements included in this press release are made as of the date hereof, and Sykes undertakes no obligation to update any such forward-looking statements, whether as a result of new information, future events, or otherwise.