Sykes Enterprises, Incorporated and Acer America Corp.

TAMPA, September 10, 1999 – Sykes Enterprises, Incorporated (“Sykes”) (Nasdaq:SYKE) and Acer America Corp. (“Acer America”) today jointly announced that Acer America has sold its Heredia, Costa Rica-based subsidiary, Acer Information Services (AIS), to Sykes. Financial terms were not disclosed.

Acer America, based in San Jose, Calif., is a subsidiary of Taiwan-based Acer Incorporated (“Acer”), the world’s third largest computer manufacturer. Sykes, based in Tampa, Fla., is a world leader in providing vertically integrated technology-based solutions. Sykes operates 32 technical call centers, nine e-commerce centers and 25 branch offices located in 16 countries.

“We are excited to expand into Costa Rica with this state-of-the-art facility, multilingual workforce, and the ability to provide technical support services to Acer America,” commented David L. Grimes, President and Chief Operating Officer of Sykes. “This agreement initiates Sykes stated expansion objective into the very strategic Latin American marketplace. We anticipate further growth in providing our world class support services to additional new and existing clients in the Central and South American regions, as well as Mexico. Costa Rica’s development as a technology hub, with a well-educated technical workforce, a government committed to attracting foreign investment, free trade zone policies, and a high quality of life is an ideal support center location. “We are enthused by our strategic alliance with Acer America, one of the world’s leading technology manufacturers,” Grimes added. “This relationship is a ‘win-win’ opportunity, one which allows us to provide superior service and quality to our customers worldwide.”

Max Wu, Acer America President and Chief Operating Officer, said as part of the agreement, AIS employees will become employees of Sykes. “We will continue our commitment to provide Acer Aspire customers with excellent service by the same dedicated personnel,” Wu said. “Acer America will continue to rely on the talents of these very professional and highly educated personnel.

“The sale and technical support contract we signed with Sykes represents the first step in a strategic alliance between our two companies,” added Wu. “Acer America and Sykes expect to explore future opportunities together on a global basis.”

Sykes Also Expands in Pacific Rim and Europe
Sykes also recently expanded its worldwide support services to customers with new call center operations in Beijing, China; Budapest, Hungary; and Istanbul, Turkey. These expansions allow Sykes to offer technical support through telephone and e-mail applications to its clients, while expanding business opportunities with new clients.

About Acer Incorporated
In addition to being the world’s third-largest computer manufacturer, Acer is also one of the world’s top manufacturers of computer components and peripherals. Acer’s total revenue for 1998 was US $6.7 billion. Acer currently employs more than 28,000 people who support distributors and dealers in over 130 countries. For more information about Acer’s operations in the U.S. and Canada, visit Acer America’s website at http://www.acer.com/aac

About Sykes Enterprises, Incorporated
Sykes, with approximately 12,000 employees, is a global leader in providing vertically integrated technology-based solutions worldwide. By utilizing its IT support centers and e-commerce platform, Sykes is able to provide services at all stages in the life cycle of its clients’ products and services, including initial development, documentation and localization, customer product services and end-user support. Sykes, with headquarters in Tampa, Florida, currently operates 32 technical call centers (with three under construction), nine e-commerce centers and 25 offices throughout the United States, Canada, Europe, Africa, Central America and the Philippines. SHPS, Incorporated, a wholly owned subsidiary based in Louisville, Kentucky, provides on-line clinical managed care services, medical protocol products and employee benefit administration and support services. Visit the Sykes web site at http://www.sykes.com. The statements contained in this press release that are not purely historical, including statements regarding Sykes’ objectives, expectations, hopes, intentions, beliefs or strategies regarding the future, are “forward-looking” statements within the meaning of Section 27A of the Securities Exchange Act of 1933 and Section 21E of the Securities Exchange Act of 1934. It is important to note that Sykes’ actual results could differ materially from those in such forward-looking statements, and undue reliance should not be placed on such statements. Among the important factors that could cause such actual results to differ materially are: construction delays of new call centers; failure to successfully implement its acquisition strategy; difficulties in managing growth; rapid technological change; loss of a significant customer; risks inherent in conducting business abroad;changes in legislation; fluctuations in business conditions and the economy; Sykes’ ability to attract and retain key management personnel; and the risk factors listed from time to time in Sykes’ registration statements and reports as filed with the Securities Exchange Commission.

NOTE: Acer is a registered trademark of Acer Incorporated. All other trademarks are properties of their respective owners.