Posts From Editor

News: Customer Service

Customer Service: What Consumers Want

eMarketer 24 August 2001 According to an August 2001 study commissioned by WorldCom and executed by Modalis Research Technologies [ http://www.modalis.com/ ], 90% of US consumers have used the telephone

News: Call Centers

Sykes Enterprises, Incorporated Important Announcements

Sykes Enterprises, Incorporated Announces: The sale of SPH, Incorporated for $165.5 million One-time restructuring and other charges of approximately $6.7 million, net of income tax EPS expectation of $2.23 for 2000

News: Call Centers

Sykes Enterprises, Incorporated Announces Senior Management Appointments

TAMPA, Fla., March 3, 2000 /PRNewswire/ — Sykes Enterprises, Incorporated (Nasdaq: SYKE), a global leader in providing vertically integrated technology-based solutions worldwide, today announced a series of senior management appointments

News: Customer Service

Sykes Enterprises, Incorporated Announces Induction Into The SSPA Star Award Hall Of Fame

TAMPA, FL — (December 15, 1999) – Sykes Enterprises, Incorporated (“Sykes”) (NASDAQ: SYKE), a global leader in providing vertically integrated, technology-based solutions worldwide, today announced it was inducted into the

News: Call Centers

Sykes Enterprises, Incorporated Identifies Location For Previously Announced Call Center

TAMPA, November 3, 1999 – Sykes Enterprises, Incorporated (“Sykes”) (Nasdaq: SYKE), a global leader in providing vertically integrated, technology-based solutions worldwide, today identified Virginia, Minnesota as the location of a

News: Call Centers

Sykes Enterprises, Incorporated Announces Three New Call Centers To Keep Pace With Technical Support Growth

TAMPA, October 29, 1999 – Sykes Enterprises, Incorporated (“Sykes”) (Nasdaq:SYKE), a global leader in providing vertically integrated, technology-based solutions worldwide, today announced that it will build three new technical support

News: Call Centers

Sykes Enterprises, Incorporated and Acer America Corp.

TAMPA, September 10, 1999 – Sykes Enterprises, Incorporated (“Sykes”) (Nasdaq:SYKE) and Acer America Corp. (“Acer America”) today jointly announced that Acer America has sold its Heredia, Costa Rica-based subsidiary, Acer

News: Call Centers

Sykes Enterprises, Incorporated Announces Two IT Support Centers In Kentucky

TAMPA, July 5, 1999 – Sykes Enterprises, Incorporated (“Sykes”) (Nasdaq:SYKE), a global leader in providing vertically integrated, technology-based solutions worldwide, today announced that it will build two IT support centers

News: Call Centers

Sykes Enterprises, Incorporated Announces Technical Support Call Center in Scottsbluff, Nebraska

TAMPA, March 19, 1999 – Sykes Enterprises, Incorporated (“Sykes”) (Nasdaq:SYKE), a world leader in providing integrated business services to the information technology industry, today announced that it will build its

News: Customer Service

Sykes Wins STAR Award With 14.2 Million Calls

December 2, 1998 Sykes was notified that it won the prestigious Software Technical Assistance Recognition (STAR) Award for sustained performance for the 4th consecutive year. The Sustained Performance award recognizes